Refund Policy

At SmartSavvyshop.com, we are committed to providing you with the best possible shopping experience. If for any reason you're not satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand the steps and conditions for returning products and getting a refund.

1. Eligibility for Refunds

  • To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.
  • Refunds are available within 30 days from the date of purchase.
  • Certain items may not be eligible for refunds, such as perishable goods, custom-made products, or items marked as final sale.

2. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately at contact@smartsavvyshop.com with your order number and a clear photo of the damaged item.
  • We will arrange for a replacement or a refund, depending on availability and your preference.

3. Return Process

  • To start a return, please contact our customer service team at contact@smartsavvyshop.com  for assistance.
  • After receiving your request, we will provide you with the necessary return shipping instructions. Please do not send the item back without contacting us first.
  • The customer is responsible for paying the return shipping costs unless the item is defective or damaged upon arrival.

4. Refunds (if applicable)

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
  • Please note that it may take some time for your bank or credit card company to process the refund.

5. Late or Missing Refunds

  • If you haven’t received your refund within the stated processing time, first check your bank account or credit card statement.
  • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at contact@smartsavvyshop.com .

6. Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@smartsavvyshop.com 

7. Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Items marked as “final sale”